Newport News expands mental health partnership amid ‘significant’ rise in emergency calls
Newport News’ dispatch center managers said they have seen a serious rise in mental health-related calls since the start of the COVID-19 pandemic.
NEWPORT NEWS, Va. — Newport News 911 dispatchers are the first line of response with each phone call ringing into their center.
Lately, they said they’ve seen a lot more calls from both the 911 and 988 lines over the past couple of years regarding mental health.
“We’ve had about 1,000 calls for service last ear for our cares team where they actually went out and responded to triage to the citizens,” Newport News 911 Manager Laura