Lemonade and Healthy Paws offer pet insurance coverage that can help cover veterinary costs if your dog or cat is unexpectedly hurt or gets sick. Learn about coverage options, costs and what customers have to say in this Lemonade vs. Healthy Paws pet insurance review.
We at the Guides Home Team have spent hundreds of hours researching the best pet insurance providers nationwide, including Lemonade and Healthy Paws. We compiled this review to help you compare both providers side-by-side based on the factors most important to pet parents.
Compare Lemonade and Healthy Paws
Lemonade and Healthy Paws are reputable pet insurance providers that offer coverage if your pet experiences an accident or becomes ill. Learn more about each company using the chart below.
*Restrictions may apply. Healthy Paws limits its reimbursement rate and deductible options based on your pet’s age.
Launched in New York in 2015, Lemonade is a fully digital insurance provider that offers comprehensive coverage and easy policy management from your mobile device. The company uses artificial intelligence to power its pet insurance enrollment, claims processing and customer support.
Lemonade offers a fixed accident and illness plan that you can personalize by adjusting your annual coverage limit, deductible and reimbursement rate. Coverage includes veterinary treatment related to unexpected pet injuries and ailments such as broken bones, chronic conditions, hip dysplasia, infections and more.
Lemonade’s pet insurance plan will cover the following services:
- X-rays, MRIs, CT scans and ultrasounds
- Cytology and other diagnostic lab work
- Blood tests and urinalysis
- Emergency inpatient care, hospitalizations and surgery
- Outpatient or specialty care
- Vaccines and intravenous medicines
- Prescription medications
You can maximize your coverage by choosing a preventive care plan to cover routine services such as annual checkups, spaying or neutering, microchipping, vaccinations, heartworm and parasite treatments, and more. Lemonade offers two preventive care packages for adult pets and another specifically for puppies and kittens.
You can also choose from individual add-ons that cover the following:
- Vet exam fees
- Physical therapy
- End-of-life and remembrance costs
- Dental illness
- Treatment for behavioral conditions
However, Lemonade is not yet available nationwide. Only cat and dog owners in 37 select states can access coverage.
Lemonade Coverage Exclusions
Both Lemonade and Healthy Paws enforce age restrictions regarding enrollment eligibility. For example, neither company will cover dogs or cats aged 14 or older. Lemonade may also limit enrollment for dog breeds known to have shorter life expectancies.
In terms of pet insurance coverage, Lemonade excludes veterinary expenses related to:
- Pre-existing conditions
- Prescription diet food and supplements
- Boarding or kenneling
- Dental illness care
- Behavioral training
- Controversial cosmetic procedures
- Grooming, anal gland expression and nail trimming
- Illnesses and injuries that arise from neglect
- Breeding and pregnancy-related care
- Cremation, burial and funeral expenses
Keep in mind that your policy will include pet dental coverage, behavioral treatments and end-of-life expenses if you purchase an add-on.
Lemonade extends waiting periods of two days for accidents and 14 days for illnesses. The company will not cover orthopedic conditions like hip dysplasia or cruciate ligament injuries for six months.
How Much Does Lemonade Cost?
Lemonade boasts standard coverage that starts as low as $10 per month. Based on the quotes we gathered, the average cost of a Lemonade pet insurance policy is $37 per month for dog insurance and $15 for cat insurance.
Opting for a preventive care plan and other coverage add-ons will increase your monthly premium. For example, the basic wellness plan can add $15 per month for dogs and $10 for cats, whereas the puppy and kitten plan can add $40. Individual add-ons like physical therapy coverage can increase your premium by $1 to $3.
Lemonade offers discounts if you bundle your pet insurance policy with another insurance product, like homeowners or renters insurance. It also extends discounts for multiple pets and pet owners who pay their annual premium upfront.
Lemonade Monthly Pricing
To give you an idea of how much Lemonade costs each month, we gathered sample quotes for a variety of pets in Asheville, N.C. The below figures are based on accident and illness coverage with an 80% reimbursement rate, a $20,000 annual coverage limit and a $250 deductible.
Keep in mind that pet insurance costs may vary depending on your location, policy selections and your pet’s age and breed.
Healthy Paws has a single accident and illness policy designed to cover pet emergencies with unlimited coverage. While the provider is not as digitally focused as Lemonade, it offers a simple claims submission process through its mobile app, with an estimated turnaround time of two days.
While Healthy Paws offers unlimited coverage if your pet is injured or gets sick, it will not cover non-emergency expenses like routine care or pet wellness exams. Unlike Lemonade, Healthy Paws does not offer preventive care plans or other coverage add-ons. The company specifically covers the following:
- Congenital and hereditary conditions
- Chronic conditions
- Diagnostics (X-rays, ultrasounds, bloodwork, etc.)
- Non-routine dental care
- Hospitalization, emergency care and surgery
- Cancer diagnosis and treatment
- Alternative therapies like acupuncture, hydrotherapy and chiropractic care
- Prescription medication
In addition to unlimited annual coverage limits, Healthy Paws allows you to choose from different deductible and reimbursement options. But it does restrict coverage based on age, so pet owners with older animals may have limited options.
For example, if your pet is under five years old, you can choose a reimbursement rate of up to 90%. But if you have a pet eight years or older, the maximum reimbursement rate is 60%. Healthy Paws also disqualifies cats and dogs enrolled at age six or older from hip dysplasia coverage and caps enrollment eligibility entirely at 14 years old.
Healthy Paws Coverage Exclusions
In addition to preventative care and pre-existing conditions, Healthy Paws won’t reimburse vet bills related to:
- Vet visit fees
- Elective cosmetic procedures
- Grooming, general hygiene and dental cleanings
- Boarding or kenneling
- Behavioral modification or training
Healthy Paws extends a 15-day waiting period for accidents and illnesses.
How Much Does Healthy Paws Cost?
Based on quotes we gathered, accident and illness coverage through Healthy Paws costs around $40 per month for dogs and $20 for cats.
Since Healthy Paws does not offer wellness care plans or add-ons, you can only customize your policy by choosing your annual deductible and reimbursement rate. Your selections may influence your monthly premium.
Healthy Paws Discounts
Healthy Paws does not currently offer discounts for pet owners, whereas Lemonade offers three.
Healthy Paws Monthly Pricing
The chart below outlines sample monthly costs we pulled for a Healthy Paws accident and illness policy. The estimates are based on different pets based in Asheville, N.C., with an 80% reimbursement rate and a $250 deductible.
Why Choose Lemonade?
We analyzed dozens of online customer reviews to help you get a feel for Lemonade’s customer service experience. The company holds a 4.3 out of 5-star rating on Trustpilot, with many policyholders praising its customer service. But while Lemonade’s AI-powered pet insurance can offer quick response times and easy policy management, other customers have complained about their experiences.
“Lemonade has been great for taking care of my pets. After filing a claim, the response has been extremely fast and the reimbursement to my account has been almost as expeditious. Highly recommended for those looking for fantastic coverage at an affordable price.” —Stanley A. via Trustpilot
“Luckily, I’ve not yet had to file a claim with Lemonade. From what others say, its claims performance is really bad, so I’m not looking forward to that. What annoys me the most about Lemonade is that it seems like no actual human beings are running the company.” —Stacey A. via Trustpilot
Why Choose Healthy Paws?
While Healthy Paws provides a comprehensive accident and illness plan with unlimited coverage, it may not be the best option for older pets due to age restrictions. The company has 4.4 out of 5 stars on Trustpilot with many customers who seem satisfied with their coverage. But other policyholders note issues with customer service and response times.
“My six-year-old dog Leo has had a policy with Healthy Paws his whole life. We’ve had to file several claims over his life, a couple being substantial because of surgery. Each claim was super easy and no hassle at all. Within a matter of days, I was reimbursed via direct deposit.” —Devan K. via Trustpilot
“Horrible customer service [when] trying to get my claim resolved for my dog. I have called at least six times in the last two months and each time I received a different response. Once this claim is paid I will be dropping [Healthy Paws]. I have paid premiums for five years and can’t get a simple claim paid.”—Gina M. via Trustpilot
The Bottom Line: Which Provider is Best for Your Pet?
Lemonade and Healthy Paws both offer pet insurance coverage if your pet is unexpectedly hurt or falls sick. However, the right plan for your pet will depend on their specific healthcare needs and your monthly budget.
While Lemonade offers more policy customization with optional wellness care plans and other add-ons, Healthy Paws extends unlimited emergency coverage to all policyholders. But Healthy Paws may be more expensive due to its comprehensive coverage, and it restricts selections for deductibles and reimbursement rates based on your pet’s age at the time of enrollment.
Lemonade is also known for offering a digital experience with fast customer service and claims processing. But customers have also praised Healthy Paws in online reviews for easy claims filing and quick payouts. Like with any insurance product, we suggest you request quotes from both providers and compare available coverage options before purchasing a policy.
Methodology: Our System for Ranking the Best Pet Insurance Companies
Our review of pet insurance companies is based on in-depth industry research that includes reading hundreds of customer reviews, scoping quotes and purchasing processes by secret shopping, speaking to representatives on the phone to assess the customer service experience, and surveying 1,000 dog and cat owners nationwide to determine the most important elements of pet insurance coverage.
We scored each provider on a 100-point scale based on those elements. We then divided this final score by 20 to calculate an overall star rating out of 5.0 stars.
Here are more details about each factor and how it’s weighted:
- Monthly pricing (25 points): The best pet insurance companies combine comprehensive coverage and plan options with affordable rates.
- Plans (15 points): The top pet insurance companies offer accident-and-illness plans, accident-only plans and wellness or preventive care add-ons to give customers the option to choose a plan that’s best for their pet.
- Covered treatments (15 points): We scored companies based on the treatments and procedures they cover. Companies with a breadth of included treatments and unique coverages received more points than providers with more standard or general policies.
- Customization options (10 points): Providers with more annual-limit, deductible and reimbursement-rate options earned the highest scores.
- Customer care (10 points): We scored companies on their website accessibility and overall usability, customer service availability, mobile apps (if any), money-back guarantees and veterinarian telehealth options, awarding points to the insurers with more customer experience offerings.
- Industry reputation (10 points): We reviewed up-to-date ratings and accreditation information from the Better Business Bureau (BBB) and scored companies on their years of experience in the industry and their state availability.
- Waiting periods (10 points): Companies with shorter accident, illness and orthopedic waiting periods between the sign-up and coverage start date scored higher than companies with longer waiting periods.
- Eligible age (5 points): Some companies don’t offer policies for pets that are over a certain age. We deducted points from providers that have age limits for covered pets.
We use our rating system to compare and contrast each company against key factors to help us determine the best pet insurance companies in the industry. To learn more, read our full pet insurance methodology for reviewing and scoring providers.